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Miracles continues…

February 22nd, 2011 by | Tags: , | 3 Comments »

As I write this story, I am totally choked up. Working at the Cochlear Celebration for the past five days was amazing, especially managing the social media network.

When I founded the website, Cochlear Implant Online, nearly 10 years ago, I visioned that Internet can play a big role in providing powerful voices as the messages can be spread across the world, not just in our hometown.  This past weekend, internet proved to me that it can truly spread our words.

I was really touched to meet many attendees who knew my mom and me while I was growing up and told me how we were their big influences through Cochlear Implant Online, CICircle and other online resources.  Thank you again to those who came to me and made me feel moved by the comments.

I would also like to sincerely apologize to those who I was not able to talk as much as I would loved, as I was busy working around the clock.  I hope that we can meet face-to-face again soon to enjoy more chats and laughter.

On Saturday night, when everyone was sharing the miracles of sounds at the celebration at the Hollywood Studios, many of us went on a roller coaster ride that was exclusive to the Cochlear Celebration attendees for the night.  An unfortunate event happened.  A cochlear implant recipient lost his sound processor. Staff members from Hear Always, Cochlear’s customer service department, went on air by rushing back to the hotel at 10:30 pm at night to get a new sound processor and uploading the recipients’ map to the new sound processor.  Then they gave the new sound processor to the recipient who was able to hear again within half hour and continue to enjoy the miracles of hearing along with other attendees.

This story alone goes into say how well Cochlear as a corporation is committed to ensure that their recipients will always hear, hence their motto, “Hear now.  And always.”

When I woke up on the morning of the last day of Cochlear Celebration, I opened up my computer to check Cochlear’s Facebook fan page for feedback.  I saw that the family member of the recipient who lost the sound processor wrote this message:

what a great time…. They have even made losing a processor on a ride a good experince :) Thanks to all who helped us and thought and worried about us <3

My heart totally melted when I saw this comment.  This comment was so meaningful because it counters the “D”eaf signing community’s claims about cochlear implant companies being evil and being in for the money rather than ensuring the well-being of their customers and giving the customers the best quality of life they deserve.

Moreover, I was really touched by everyone’s messages on Cochlear’s Facebook fan page about how everyone was able to enjoy the celebration, whether they were presented at the celebration or lived voraciously through it.

What is so amazing about Internet and let alone, the social media, is that we can provide and receive instant comments.   Providing comments on any social media pages, whether it is Cochlear, Advanced Bionics, MED-EL, AG Bell or any other hearing loss related organizations or companies is so invaluable because your message can change one person’s or many people’s lives for the better by letting people know how well these companies and organizations are committed to ensuring the best quality of life for everyone.  It will be great for candidates to know that they will be in good hands when they decide to get cochlear implants or not.  Let’s keep it up!

*DISCLAIMER*  The opinions expressed in this post are solely those of Rachel Chaikof and has no affiliations with Cochlear or any other companies and organizations.

3 Comments

Laurie in TN

February 22, 2011 at 3:22 pm

Rachel,

It was so wonderful to meet you in person! You are so sweet! I can tell you love what you do! The Celebration was fabulous and I’m still “flying high” from everything. The social media is really our lifeline and such a wonderful way to connect with others. And meeting them in person is an extra bonus!

Hope you had a great trip back home and aren’t too jet lagged!

Laurie in TN

Tish

February 23, 2011 at 1:20 am

aww, that comment about the staff getting the participant a new processor made me tear up. Had the same experience with MED-EL a few years ago. Thank you, CI companies, for understanding our needs so well, and being so efficient!

February 23, 2011 at 2:01 am

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